Australian Immigration Law Office Pty Ltd (ABN 2267 992 608 051) (referred to as we, us, or our) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when providing our migration law services, support, and advice (Services) or when interacting with you.
Information We Collect
Personal Information:
Personal information refers to data or opinions about an individual who is identified or reasonably identifiable, whether recorded in a material form or not.
The types of personal information we may collect include:
- Your name;
- Your photograph (if required for a visa application);
- Contact details, such as your email address, physical address, and/or telephone number;
- Employment details, including your employer and job title;
- Your date of birth;
- Payment details (collected through a third-party payment processor);
- Preferences, feedback, and opinions provided by you;
- Sensitive information (detailed below);
- Details of products or services we have provided or discussed with you;
- Support requests and responses;
- Information regarding your usage of our Services, including cookies, browser type, operating system, and domain name;
- Additional personal information provided via associated applications, social media platforms, or accounts;
- Data such as browser session and geo-location information, device and network details, browsing behavior, and statistics on page views and sessions;
- Any other personal information supplied by you or a third party.
Sensitive Information:
Sensitive information is a subset of personal information afforded a higher level of protection. It includes details about your:
- Racial or ethnic origin;
- Criminal records;
- Health information;
- Sexual orientation or practices.
We will not collect sensitive information without your consent unless permitted by law.
How We Collect Personal Information
We collect personal information through the following means:
- Directly:
Information you provide to us via forms on our website, emails, telephone conversations, or when you request assistance with immigration applications. - Indirectly:
Information automatically collected during your interaction with our website or through third-party analytics, cookies, and marketing providers. - From Third Parties:
Information provided by third parties such as analytics and cookie providers. For details on cookies, see the “Cookies” section below.
Purpose of Collecting Personal Information
We may collect, use, and disclose personal information for purposes including:
- Delivering our Services, including assessing visa options and preparing visa applications;
- Responding to inquiries and support requests;
- Maintaining internal records for administrative and billing purposes;
- Conducting analytics, market research, and improving our Services;
- Advertising and marketing (including promotional communications about our Services);
- Complying with legal obligations or resolving disputes;
- Processing employment applications; and
- Other purposes as required or authorized by law.
Sensitive Information:
We may collect, use, and disclose sensitive information for purposes including:
- As required to provide accurate migration advice or assist with visa applications;
- For purposes directly related to the primary purpose of collection;
- When required or authorized by law.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to:
- Service providers offering IT, data storage, marketing, advertising, and payment services;
- Government departments such as the Department of Home Affairs;
- Employees, contractors, or related entities;
- Business partners or agents;
- Third parties involved in legal proceedings;
- Analytics providers (e.g., Google Analytics); and
- Other entities as required or permitted by law.
Google Analytics:
We use Google Analytics features, including remarketing and advertising reporting. For details on opting out, visit Google’s Ads Preferences Manager or use the Google Analytics Opt-out Browser Add-on.
Overseas Disclosure
While personal information is stored in Australia, third parties may store, transfer, or access it overseas. When this occurs, we ensure the recipient complies with laws equivalent to the Australian Privacy Principles or takes reasonable steps to protect your data.
Your Rights
- Choice and Consent:
You may choose not to provide personal information, but this may impact our ability to deliver Services to you. - Access:
You may request access to your personal information. A fee may apply for processing. In some instances, access may be restricted by law, and reasons will be provided. - Correction:
If any information is inaccurate, out-of-date, or incomplete, you can request corrections. - Unsubscribe:
You may opt out of marketing communications at any time by contacting us or using opt-out links in the communications.
Storage and Security
We use appropriate measures to secure your personal information. However, data transmitted online is at your own risk, and we cannot guarantee its complete security.
Cookies
Our website uses cookies to enhance user experience and enable targeted advertising. You can disable cookies via your browser settings, though this may impact website functionality.
External Links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Amendments
We may update this Privacy Policy periodically. Please check our website regularly for the latest version.
For inquiries, please contact:
Australian Immigration Law Office Pty Ltd (ABN 22679926080)
Email: admin@ailoimmigration.com.au
Last updated: 31 July 2024